Catégorie : AI News
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How AI is Transforming Customer Service, Security, and Financial Management in Banks
Celebrating the human touch: how Autoscore impacts customer service quality If you automate a significant portion of your customer service workflow all at once, you risk confusing your customers or your customer service team. For example, you could use a workflow automation tool to automatically create customer support tickets after receiving a communication from a…
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The Next Revolution In Tech: What To Know Before Implementing Conversational AI
Best 19 AI Sales Software Tools for 2024 Tested & Reviewed Several companies are already working hard to incorporate GenAI in customer service, and the trend will only continue as GenAI becomes more established. Other AI-based tools can analyze purchasing data to identify those likely to buy certain products based on their purchasing history. Or…
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Google and DeepMind share work on medical chatbot Med-PaLM
High-quality data is the key to unlocking value from AI, GenAI, says Snowflake AI head Removing human interaction could alienate some clients, particularly those who prefer face-to-face communication. Agents must strike a balance between using AI for efficiency and maintaining a strong human connection with clients. The new Touchplan features have been used successfully by…